Please read the following:

This link will guide you how to setup your device using USB method with us so we can offer many great services. Such as IMEI Repair, Google account, or USB PERMANENT UNLOCKING. The whole process takes few minutes as long as the server (Technician) is online. Since, it is the USB Method unlock in some scenario you don’t get unlock code, and some steps required to setup the phone to the proper mode to get this process done. This mode is called DIAG MODE. This guide will help you setup the phone in DIAG mode. Some phones such as LG needs to enable PORT CHECK TEST. Ask online technician to help you guide with the setup of what mode your phone should be in. 

HOW TO SETUP:

Please go to the following link and download the USB REDIRECTOR client edition and run it on your WINDOWS BASED PC.

DOWNLOAD LINK 

Once the program is opened please press Next.

Then it will ask you to enter the Remote Technician address. Please enter the following address:

After the connection is established, USB Software will ask to plug a USB device, please plug in your phone which requires repair or unlock.  

After the device is connected the tool will PROMPT to STEP 2 - Waiting for technician to start servicing. When you are on stage 2, now we will start working with your device. Please follow all the steps in this window. The current step will be highlighted. If your device does not move to STEP 2, that means either your USB port on device is damaged or USB cable is bad, or USB port on computer is damaged or you are most likely running different android version that require additional instructions for that please contact the technician on chat. 

STEP3 - Servicing in progress..

Please do not disconnect or reboot the device as the technician is working on your device currently.

Once the service is completed it will be on STEP 4 - Servicing of your device has been finished. You can unplug USB Device and click finish.